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China Hotels

China National Tourism Administration adopted a series of standard to rate hotels in China from 1 to 5 stars. Occasionally a hotel may be rated at a higher level than some visitors believe, so visitor feedback is very important - China Tour Hub pays close attention to what the clients say about hotels. The basic information for ratings is as follows:

One-Star hotels must have a dining room with at least 15 guest rooms, cleaned daily. 75% of guestrooms must have private bath and toilet. They must have a heating system if in North China, a lobby with information and reception desk, postal service and public telephone, and 16-hour hot water supply and 24-hour cold water supply.

Two-Star hotels must have at least 20 guest rooms, 75% with private baths, offering domestic and international telephone service, postal service, laundry and 18-hour hot water supply and 24-hour cold water supply. The receptionists offer 24-hour service with a limited command of English.

Three-Star hotels must have generally well-decorated guest rooms with dressing table, desk, drawers and closet; carpet or wood floor; telephones in every room with international direct dial (IDD); mini-bar and refrigerator; 24-hour hot water, color television sets, in-house movies, music; writing materials; sun-proof curtains; and bed turn-down service.

They must have single rooms and suites, western and Chinese dining rooms (with English-speaking attendants, and the last order no earlier than 8:30pm), 16-hour coffee shop, banquet hall or function room, buffet breakfast and bar service (until midnight), and 18-hour room service.

They must also have elevator service, public telephone and washroom, equipment and service for disabled people, disco or karaoke, foreign exchange, safe deposit boxes, store, camera film developing, fax and telex service, luggage storage, 24-hour laundry and dry-cleaning, wake-up calls, shoe polishing, and taxis. They should be able to mend articles of everyday use for guests. They should accept major credit cards. They must have an emergency electricity supply for public areas, medical services, 16-hour a day doorman, and message service, guest reception, and managers on call. An assistant manager should be in the lobby 18 hours and railroad timetables available. China Daily and China Tourism News should be on sale (or free).

Four Star hotels should have luxurious and spacious sound-proof rooms, low-noise toilets, and hair dryers. They should have guests and service elevators, background music, health club, swimming pool, sauna, business center, greenhouse, 24-hour doorman, reservations accepted through fax/telex, 24-hour room service, and onward reservations in China for guests. A guest reception and assistant manager should be available in the lobby 24 hours a day. Laundry should be returned by next day.

The restaurants in four-star hotels should provide two kinds of Chinese food with the last order no earlier than 9pm. Bar service should be available to one am. There should be a 24-hur coffee shop and a breakfast and dinner buffet. A clinic should be on-site. A business center with photocopying, typing and translation services should be available, as should a ticketing agency with city tours and babysitting services.

Five-Star hotels are usually palatial with huge lobbies, their standards not quite matching the best of Paris or New Year, but very close. Service should be better than the four-star hotels described above. See Top hotels section below.

There are many five-star hotels of international standard, just as good as those in New York or London except for the standard of English. Some hotels have their own fleets of Mercedes limousines of Toyota vans that make regular runs to the airport or city center. At least two hotels have Rolls Royce. Many have executive floors with concierges, free continental breakfasts, and fast check-in. Many have magnificent ballrooms and lobbies and cater to foreign business people on expense accounts. They have the best western food and probably the best Chinese food in town, and the most luxurious breakfast buffets. Some leave chocolates on your pillow, or a rubber ducky on your bathtub, nice litter touches that bring a smile.