Chinatourhub will be very pleased to receive your email or fax for the further pursuit of tour information. Once you intend to book the services we proposed for you at the agreed price, please send us your acceptance in a formal written form. You are supposed to fill out the relevant form by choosing your favored way of paying deposit and fax us with your signature.
Upon receiving your reservation email or fax, Chinatourhub is committed to fulfilling the reservation based on the tour program our clients booked.
After we have confirmed the whole tour, the clients are required to balance the payment ever since in your preferred way. Final payment is due 15 days prior to the departure date. Failure to comply with the deposit and balance payment requirements may result in automatic cancellation of your reservations. Chinatourhub exchange rate: 1 USD: 7.95 RMB until September 30, 2006.
Cancellation and Alteration of Itinerary
Cancellation requests can be made through telephone call first, but it must be followed up in writing, a fax or an email. Once our clients decide to cancel the tours, please inform us as soon as possible since it will reduce the losses on both sides. The date receiving cancellation requests from our clients will determine what penalties, if any, will be assessed.
If more than 30 days: 50 USD plus the bank-processing fee/per person
If 29 - 15 days: 150 USD plus the bank-processing fee/per person
If 14 - 5 days: 250USD plus the bank-processing fee/per person
If less than 4 days: 500-1000 USD plus the bank-processing fee/per person depending on the amount travel cost
For no-show clients: 60-100% of the tour payment will not be refunded.
Chinatourhub reserves the right to modify the itinerary of the tour if air schedule or land transportation changes, or there are any events beyond our control, which make such alterations necessary. If the arranged tour has to be changed only due to the client's own wishes, he or she is supposed to pay for the corresponding additional cost.
It is the responsibility of tourists to see that proper documentation is obtained in advance of the trip. Each tourist must be in possession of a passport valid for more than six months after the return date of arrival. Also, all tourists must be in possession of visas for China. (We can send you a free invitation to assist you to get your visa. The invitation will only be sent after we receive the reservation deposit.)
Tourists must check visa requirements directly with the consulates of China at home and obtain necessary information prior to their departure. Chinatourhub will not be responsible for alternate or additional land or air arrangements resulting from improper documentation.
No refund will be made for any portion of the tour unused because of a cancellation or change made by tourists themselves while the tour is in progress.
Currently China does not require the tourists from major western countries immunizations. However, it is subject to change at any time.
Please check with your tour agent or the consulates of China at home to ascertain if China requires proof of any inoculation. It is the tourists' sole responsibility for compliance with vaccination and other health requirements of Chinese government. For those planning to go to Tibet, please consult a physician before making the trip. Visitors with respiratory or cadiac problems should avoid such high altitudes. Insurance Chinatourhub includes "Travel Service Liability" insurance in tour quotations for all the clients who have booked a tour from us. According to the regulations issued by China National Tourism Administration, insurance companies will compensate tourists, or their beneficiaries, for losses in the following situations: If physical injury or death occurs, the insurance must cover related costs of medicines, medical treatment, travel expense and accommodations;The insurance must cover the losses if tourists' belongings are lost, broken or stolen; The insurance must cover the cost for the lawsuit due to the disagreement of liability between the two sides. The maximum compensation is 160,000 yuan (USD$19,350) for one overseas tourist based on the policy.
For a travel agency state-authorized to handle international tour business, the maximum accumulated compensation in one year or one accident must be 4 million yuan (USD$483,600) or less. In the case of special tour services, travel agencies must work out relevant compensation standards and limits with their insurance companies.
Note: For the benefit and convenience of our clients, Chinatourhub highly recommend you to take some other travel insurance at home since travel insurance policies in major western countries cover a wide range of inconveniences from lost & damage of baggage, to flight delays & cancellations, etc.
Air transportation for all the programs is based on economy class travel. The international airfares are not included in the tour cost, while all the domestic ones included. Chinatourhub endeavors to follow the itineraries as we proposed for you; however, if the flights are not available at the scheduled time, we reserve the right to modify the air and land arrangements for smooth operation of the tour.
In China, every passenger has to pay $50 RMB of airport tax for domestic departure and $90 RMB for international departure (including flights to Hong Kong and Macao). Usually it is not included in the tour cost except specified.Hotel When the hotel listed is not available, the hotel at the same or better level will be substituted. Chiantravel123 will inform you immediately before the arrival in China. We offer assistance in arranging room shares, but cannot guarantee its availability. Singles who wish to share with another should request this at time of booking and will be booked as a single but willing to share if possible. If on your arrival there is another person willing to share, then the single supplement will be refunded.
For international flights, it is limited to 2 checked bags per person, the total dimensions of which must not exceed 106 inches (with no piece larger than 62 inches or exceeding 35 kilograms). For domestic flights, baggage may not exceed 44 lbs or 20 kilograms. Additionally, one piece of carry-on luggage is allowed which may not exceed total dimensions of 45 inches. Excess baggage charges are strictly enforced and excess baggage charges are the sole responsibility of our client. Regulations under CAAC (Civil Aviation Administration of China) specify that all check-in suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to check in your baggage. In case of any damages and losses of your personal belonging, baggage insurance at home is highly recommended.
Tour cost does not include the following items: service charges for obtaining passports and/or visas, international airfare, portage, custom fee, insurance at home, extra charge for overweight baggage, tours and excursions that are not specifically included in itineraries or shown as optional, tips at local restaurants, hotels, guides and drivers, and all other items and expenses of a personal nature such as laundry, dry cleaning, beverages, personal accident and medical expenses, incidental expenses, taxis where not part of a regular transfer, telephone and telecommunication charges.
If our clients have any complaints of Chinatourhub services, please inform your local guide or our specified local representative or the suppliers immediately of the situation so that we may promptly attend to the matter. Failure to promptly notify us of your complaint may reduce or eliminate any compensation that may be payable. In cases where a satisfactory remedy is not achieved, you must submit a written complaint to Chinatourhub within 15 days from the end of your tour. Complaints received by Chinatourhub will be acted upon promptly and fairly within the terms of these conditions. Chinatourhub will not be liable for any claims made later than 15 days after the date of tour completion.
The responsibility of Chinatourhub is limited. Services provided in connection with our itineraries are rendered by suppliers acting as independent contractors and not as agents or employees of Chinatourhub.
Chinatourhub shall not be held responsible for any wrongful or negligent acts or omissions by any supplier or other party not directly owned or controlled by Chinatourhub, or by the failure of any equipments operated by any such supplier or other party they represent, and in consequence accept no responsibility for accidents, damages, baggage losses, and/or delays due to weather, acts of God, act of government or authorities, wars, strikes, criminal acts committed by third parties, theft, pilferage or to faults or defaults of any company used for carrying out these tours. Although Chinatourhub anticipates no changes in the itineraries or accommodations, etc. as shown herein, the right is reserved to make any changes with or without notice due to unforeseen circumstances that might become necessary in the best interest of the tour. In such cases any additional expenses must be borne by tourists.
Chinatourhub reserves the right to accept any person as a member of any group at any time or to require any person to withdraw from a tour if his/her acts of behavior are considered offensive or incompatible with the comfort of other members. Chinatourhub shall be exempt from the liability of faulty, inferior or non-delivery of any items purchased by tour passengers during their trip.
Upon receipt of our clients' deposit, it indicates our clients have understood and accepted the above-mentioned terms and conditions of Chinatourhub services.