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Travel complaints

If clients of China Tour Hub have any complaints of our services, please inform your local guide, our specified local representative or China Tour Hub Head Office immediately of the situation so that we may promptly attend to the matter. Failure to promptly notify us of your complaint may reduce or eliminate any compensation that may be payable.

In cases where a satisfactory remedy is not achieved, you must submit a written complaint to China Tour Hub within 30 days from the end of your tour. Complaints received by Chinatourhub.com will be acted upon promptly and fairly within the terms of these conditions. China tour Hub will not be liable for any claims made later than 30 days after the date of tour completion.

Contact of China Tour Hub Head Office:
Tel: (86 773) 3810888/3811461
Fax: (86 773) 3810333
Emergency call: (0) 13907835111 or (0) 13978313051
Email: service#chinatourhub.com (# stands for @ to avoid spams)
Address: 110 Zhi Shan Road, Guilin, China
Zip code: 541002